Delayed Delivery & Pick Up Due To Massive Flood
Please be informed that major floods caused by heavy rain may affect counter, delivery and pick up services in areas impacted, the affected states are Klang Valley, Negeri Sembilan, Melaka, Pahang, Terrengganu and Kelantan. We truly appreciate your patience and understanding of the potential delays of your packages as we are in communication with all carriers on a daily basis to ensure we are able to offer our customers the most up-to-date information regarding this issue.
SAME DAY DELIVERY – Klang Valley Only*
Free SAME DAY DELIVERY for a minimum spend of RM200. Orders placed before 10:30AM (Mon-Fri, excl. public holidays) will be delivered on the same day. Orders placed after 10:30AM cut off time will be delivered out within the next *business day. Other T&Cs may apply.
Shipping charges for SAME DAY DELIVERY orders worth below RM200 are as follows:
The Shipping Methods:
| Shipping Method | Shipping Fee | Delivery Period |
|---|---|---|
| SAME DAY Delivery: Klang Valley Only* | RM25 | Order placed on Mon - Fri (00:00am - 10:30am). receive in same day. Order placed on Friday at 10:30am or after; weekend or public holiday will be shipped the next available business day. |
| Standard Delivery: West Malaysia | Free | 3 - 5 business days |
| Standard Delivery: East Malaysia | Free | 3 - 7 business days |
STANDARD DELIVERY - Period for Reference only.
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.
STANDARD DELIVERY - Process and Lead Time
- Delivery will take up to 3-7 business days from date of purchase.
- Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
- Delivery is not available for addresses with P.O. Boxes.
STANDARD DELIVERY - Order Tracking and Delivery Status
- Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders via the DOMESTIC (Malaysia):
Standard Delivery: Tracking Methods
| Shipping Methods | Tracking Methods |
|---|---|
| West Malaysia: DHL ecommerce | Track Here |
| East Malaysia: GDex | Track Here |
In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by online.sales@dermalogica.com.my or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance.
SAME DAY DELIVERY – Klang Valley Only*
- SAME DAY DELIVERY orders placed on weekdays (Mon-Fri) in between 00:00 Midnight - 10:30AM will be processed and shipped within the same day of purchase, depending on the product availability.
- Orders placed on Friday at 10:30AM or after; weekends and public holidays will be processed and shipped the next available business day.
- Please note that orders are shipped and delivered on business days only (Monday – Friday), excluding major holidays.
- Once your orders have been picked up by our logistic partners (pickupp), a SMS notification would be send to you can then track the delivery status of your SAME DAY order via the PICKUPP:
- In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by online.sales@dermalogica.com.my or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance.
Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.
Same Day Delivery Tracking:
| Shipping Method | Tracking Method |
|---|---|
| PickUpp: Klang Valley Only* | Track Here |
SAME DAY DELIVERY - Service Coverage Area
KUALA LUMPUR
43200, 43300, 46000, 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50460, 50470, 50480, 50490, 50500, 50586, 50603, 51000, 51100, 51200, 52000, 52100, 52200, 53000, 53100, 53200, 53300, 54000, 54100, 54200, 55000, 55100, 55200, 55300, 56000, 56100, 57000, 57100, 58000, 58100, 58200, 59000, 59100, 59200, 60000, 68100
PETALING JAYA
40150, 46000, 46050, 46100, 46150, 46200, 46300, 46350, 46400, 46700, 47300, 47301, 47310, 47400, 47410, 47500, 47800, 47810, 47820, 47830, 50603, 52200, 58200, 59200
SUBANG JAYA
40150, 40300, 40400, 47100, 47500, 47600, 47601, 47610, 47620, 47630, 47650
SHAH ALAM
40000, 40100, 40150, 40160, 40170, 40200, 40300, 40400, 40450, 40460, 40470, 40706, 40800, 41000, 41050, 41300, 41460, 42450, 47000, 47200, 47301, 47500, 47600, 47650
PUCHONG
47100, 43399, 46150, 47100, 47110, 47120, 47130, 47140, 47150, 47160, 47170, 47180, 47190, 47510, 58200
BALAKONG
43200, 43300
SUNGAI BULOH
47000, 47830, 48050, 52100, 52200
AMPANG JAYA
53100, 53300, 54100, 54200, 55000, 55100, 55300, 56100, 68000
CYBERJAYA
47100, 47120, 62000, 62200, 62250, 63000, 63100, 63200, 63300
PUTRAJAYA
62000, 62007, 62050, 62100, 62150, 62200, 62250, 62300, 62504, 62505, 62506, 62510, 62512, 62514, 62516, 62517, 62518, 62519, 62520, 62522, 62524, 62526, 62527, 62530, 62532, 62536, 62540, 62542, 62546, 62550, 62551, 62570, 62574, 62576, 62582, 62584, 62590, 62592, 62594, 62596, 62602, 62604, 62605, 62606, 62616, 62618, 62620, 62623, 62624, 62628, 62630, 62632, 62648, 62654, 62662, 62670, 62674, 62675, 62676, 62677, 62686, 62692, 62988
SERI KEMBANGAN
43300, 43400, 47100, 47110, 47120, 62000
SERDANG
43400
CHERAS 9 MILES
43200, 43300, 43207, 56000, 56100
BATU CAVES
68100
BANGI
43600
KAJANG
43000, 43007, 43009, 43558
KLANG
41000, 41100, 41200, 42150, 42450, 40460, 41150, 41250, 41400, 42100
Multiple Addresses Delivery
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
Do you ship internationally?
No.
