return-policy

We’ll gladly accept returns or exchanges for any Dermalogica.com.my purchases and will issue a full refund upon receiving your items within 5 days of the RECEIVED date.

Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The products must be in new condition and returned in the original selling condition and unopened packaging and any free gifts received with it. The products must not have been used.

Just follow these easy steps:

1. Contact our customer service immediately via email: hotline@dermalogica.com.my
2. The customer service will need to provide the reason of refund / exchange.
3. Include your order invoice in your returned package
4. Place the unused item(s) in its original condition into the original shipper packaging.
5. Please mail your package to: 
6. Attn: Request for Online Refund

EIG Ecommerce Sdn. Bhd.
Lot 11, Jalan Astaka U8/88,
Seksyen U8, Bukit Jelutong,
40150 Shah Alam, Selangor

It will take14-21 working days for your refund to be reflected into your bank account from the day your refund was initiated.