privacy notice

Privacy Notice

Last Updated: February 26th, 2026

DERMALOGICA PRIVACY PRINCIPLES

Dermalogica takes your privacy seriously. The following principles guide our treatment of your personal information:

We value the trust you place in Dermalogica when sharing your personal information with us.
We strive to be transparent with you about what personal information we collect, what we do with it and to whom we disclose it.
We endeavor to work with you to address your concerns about how we use your personal information.
We strive to take steps designed to secure your personal information and reduce the risk it will be misused.

DERMALOGICA PRIVACY NOTICE — YOUR PRIVACY RIGHTS

Dermalogica Malaysia (“Dermalogica,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).

This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you interact with us through our website at dermalogica.com.my, our retail stores, customer service, events, and other interactions (collectively, the “Services”).

This Privacy Notice serves as a notice pursuant to the PDPA.

Dermalogica Malaysia is operated by:

Esthetics International Group Berhad
EIG Ecommerce Sdn. Bhd. (A Member of Esthetics International Group Berhad)
Lot 11 Jalan Astaka U8/88,
Bukit Jelutong, Seksyen U8,
40150 Shah Alam,
Selangor Darul Ehsan, Malaysia

Email: hotline@dermalogica.com.my
Phone: +60378096623

For purposes of the PDPA, Esthetics International Group Berhad is the Data User.

TYPES OF PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us and the Platform, we may collect a variety of information, including:

Contact Information, including your name, mailing/shipping address, telephone number(s), and email address.
Payment Information, including your credit/debit card information and billing address.
Shopping History, including information about the items you viewed, added to your cart, purchased, or returned.
Information You Post, including information that you provide when using the Platform’s posting feature(s) and any other information that you choose to make public on the Platform, such as on our Ratings & Reviews feature. Please note that we cannot control the actions of third parties who may have access to or collect information you choose to make public.
Social Media Information, including information that you post on our social media pages, your social media profile information, and information posted on your social media page(s).
Information You Submit, including photos, videos, and other user-generated content that you choose to provide when you send us a message through the “Contact Us” page, any chatbot, or similar features on the Platform; information that we collect when you enter a promotion; and other information that you choose to provide during your interaction(s) with us.
Audio and Visual Information, including photographs, video images, CCTV recordings, call center recordings and call monitor recordings, and voicemails. For example, if you complete a quiz or use our skin assessment tool that allows you to upload an image, we may collect images that you submit to those features. Similarly, if you call into our customer support center, then we may record your calls for quality assurance purposes. If this information constitutes “Biometric Information” (such as facial recognition information, biometric identifiers, faceprints, or face scans), then we will collect, use, and store such information in accordance with applicable privacy laws. We will have additional disclosures about services or features of the Platform that collect “Biometric Information,” which we will provide to you prior to the collection of any such information.
Demographic Information, including your birthdate, age, gender, and zip code as well as information relating to your lifestyle, routine, interests, and shopping behavior.
Health and Medical Information, including information about your health status, information related to your physical health condition, or information about your diagnosis by a health care professional that you voluntarily share with us (e.g., when you complete a quiz, sign up for a skin treatment, use our assessment tools, speak with one of our skin health experts or customer service representatives, or contact customer support to report a product issue). If you participate in a consumer research study where we have collected your informed consent, then we may collect and use certain health-related information as outlined in that particular informed consent form.
Device and Browser Information, including your device type, browser type, operating system name and version, device identifier(s), and IP address.
Location Information, including your approximate location derived from your device’s IP address. If you are using any of our mobile applications, please note that we may collect your personal information at any time the app is running in the foreground (i.e., fully visible on the screen) or in the background (i.e., not the focus on the screen). For more information about your options related to the collection of your location information, see the “Your Choices and Legal Rights” section below.
Log and Usage Information, including the date and time you access the Platform, the site you came from and/or the site you visit when you leave the Platform, the frequency with which you access and use the Platform, the pages that you navigate to, the links that you click, and other information about your interactions with the Platform.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information in the following ways:

Directly From You. When you visit and use the Platform or otherwise interact with us, we collect the personal information that you share with us. In particular, we collect personal information directly from you when you:
- Register for an account on the Platform.
- Purchase products or services through the Platform.
- Sign up to receive marketing and promotional communications from us.
- Request a sample from us.
- Join a loyalty, rewards, or similar program or club administered by us.
- Participate in one of our promotional sweepstakes, contests, surveys, or focus groups.
- Use any of the services and features available on the Platform.
- Use a Platform feature such as taking a quiz or engaging with one of our analysis or assessment tools.
- Provide us with feedback or submit a request to our Consumer Service team.
- Interact with our social media pages.
- Interact with us in-person (e.g., in one of our physical retail locations, at an in-person event, etc.)
Through Automated Means. When you access and engage with the Platform, we automatically collect information about your browser, device, and activity, including when you:
- Install and use our mobile apps.
- Visit and navigate the Platform on any device.
- Enable location-based features on the Platform.
- Click on sponsored links, social media advertisements, or third-party advertisements.

We (and our partners) may also use cookies and other similar tracking technologies (e.g., pixel tags (or web beacons) and software development kits (SDKs)) to collect information automatically when you use the Platform. The information collected may include details about your behavior on the Platform, including how you move and scroll through the Platform, your keystrokes, the links you choose to click, and how you interact with forms. These technologies may also be used to collect information about you over time and across different websites, mobile apps, and devices.

For more information about our use of cookies and other tracking technologies, please refer to the “Tracking Technologies, Interest-Based Advertising, and Analytics” section below.

From Third Parties. We may receive your personal information from other sources. Our third-party sources may include:
- Our business partners, including companies that co-sponsor our promotions.
- Our analytics and advertising partners, including online advertising networks and analytics providers.
- Social media platforms, including Facebook, Twitter, YouTube, Pinterest, Snapchat, and Instagram. The information we receive from any social media platform is dependent upon its policies and your settings on that platform.
- Third-party sites, including those that allow you to integrate your third-party account with your account with us.
- Other individuals (e.g., your family, friends, or other personal contacts) who provide your personal information to us because they think you may be interested in our products and services or they want to share a product or service with you.
- Other companies that provide personal information to supplement what we already know about you, including data aggregators. Certain third parties might link your name or email address to other information they have collected, such as your past online/offline purchases and your online usage information.
Please note that we may combine personal information that we receive from various sources. For example, we may combine:
- Personal information that we collect from you offline with personal information we collect from you through the Platform.
- Personal information that we collect from the different devices you use to access the Platform.
- Personal information we receive from third parties with personal information we already have about you.

We use, disclose, and protect combined personal information as described in this Notice.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information in the following ways:

To Provide and Manage the Platform and the Services. We use your personal information to provide, administer, and manage the Platform (and its features) and as otherwise necessary to provide the Services and to operate our business.
To Process and Fulfill Your Order(s). Where applicable, we use your personal information to process and fulfill your orders and requests for our products or services. We may also use your personal information to process your returns or inform you of any product recall.
To Identify Usage Trends and Make Improvements. We use your personal information to understand how you use the Platform and identify usage trends. We also use your personal information to identify issues, test new features or changes in our features, and improve the Platform, the Services, and our products.
To Understand Your Interests and Personalize Your Experience. We use your personal information to help us understand which parts of the Platform and/or which of our products are of interest to you. We also use your personal information to customize or personalize your experience with us.
To Communicate with You. We use your personal information to communicate with you about your account or our relationship; to respond to your submissions, requests, and inquiries; and to request information or feedback from you. We may also use your personal information to invite you to participate and communicate with you about your participation in sweepstakes, contests, surveys, or focus groups administered by us or on our behalf. Additionally, from time to time, we may use your personal information to send you important updates and communications about this Notice and/or other applicable terms and conditions.
To Determine Your Eligibility. We may use your personal information to verify your identity or determine your eligibility for some of our products, services, and promotions. For example, this may include verifying your age, date of birth, and state of residence.
To Send You Marketing and Promotional Communications. We use your personal information to send you communications (including via email, text message, and push notification) and other materials with information about new products and features and special offers. These communications and materials might be third-party offers or products we think you might find interesting. Details on how to exercise your choices with respect to marketing and promotional materials and communications from us can be found in the “Your Choices and Legal Rights” section below.
To Conduct Research and Analytics. We use your personal information to help us (and our service providers and partners) conduct research and analytics and to otherwise measure the effectiveness of the Platform’s content and our online and offline marketing and advertising efforts.
To Engage in Interest-Based Advertising. We and our third-party partners use personal information gathered across multiple websites, devices, or other platforms to serve you relevant advertising on the Platform or on other online services across the devices you may use. Details on how to exercise your choices with respect to interest-based advertising can be found in the “Tracking Technologies, Interest-Based Advertising, and Analytics” section below.
To Maintain Security and Prevent Fraud. We use your personal information to help monitor and maintain the security and integrity of the Platform as well as our systems and networks. Additionally, we use your personal information to detect; prevent; investigate; and protect you, our business, and others from fraud, unauthorized transactions, and other unlawful or unsafe activity.
To Satisfy Our Legal Obligations. We use your personal information to comply with applicable law and respond to lawful requests and communications from law enforcement authorities and other government officials.
To Carry Out Sales and Business Transactions. We may use your personal information in connection with the evaluation, negotiation, and/or completion of a business transaction (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets), whether as a going concern or as part of any bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred or is otherwise relevant to the evaluation, negotiation, or completion of the transaction.
As Otherwise Permitted, Necessary, or Appropriate. We use your personal information as otherwise described in this Notice or as explained to you at the point of information collection. We will also use your personal information at your direction or with your consent. Finally, we will use your personal information as we believe necessary or appropriate to protect our rights, privacy, safety, property, and/or those of others.

HOW WE DISCLOSE PERSONAL INFORMATION

In connection with one or more of the purposes outlined above, we may disclose personal information from each of the categories of information described in the “Collection of Personal Information” section above to the following categories of third parties:

Our Affiliates. We may disclose your personal information within the Unilever Group of companies and brands for purposes consistent with this Notice and other business and operational purposes.
Other Users of the Platform. We disclose your personal information to other individuals who visit and interact with the Platform. For example, we may display the personal information you post using the Platform’s features. We may also display publicly on the Platform the personal information you submit in connection with a promotion.
Our Service Providers. We disclose your personal information to service providers who perform services on our behalf. For example, this may include merchandise vendors and payment processors. It may also include companies that send emails on our behalf or help us operate the Platform or provide the Services. Our service providers are restricted in their use of personal information that we disclose to them.
Our Business Partners. We disclose your personal information to other companies with whom we partner to offer products and services and carry out other related activities. For example, we may disclose your personal information to a third party that co-sponsors a contest or promotion. We may also disclose your personal information to third parties whose products or services may be of interest to you.
Our Research Partners. We disclose your personal information to our research partners, including those that perform surveys or research projects in partnership with us or on our behalf.
Our Analytics Partners. We disclose your personal information to our partners that assist us in performing analytics and help us measure the effectiveness of the Platform’s content and our online and offline marketing and advertising efforts.
Our Advertising Partners. We disclose your personal information to third parties for advertising purposes, including social media platforms, third-party advertising networks, and other parties that assist us in serving and optimizing our advertisements.
Third-Party Data Providers. We disclose your personal information to third-party data providers, including data aggregators and data brokers, who collect personal information about consumers from various sources to create consumer databases that help companies and brands understand consumer behavior, grow their customer relationships, and meet their marketing and advertising objectives.
Relevant Third Parties in Connection with Business Transactions or Reorganizations. We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, financing, or sale of all or a portion of our company assets. If another entity acquires us or any of our assets, personal information that we have collected may be transferred to such entity and its advisors leading up to and/or following the transaction. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, personal information that we hold may be considered an asset of ours and may be sold or transferred to third parties.
Competent Governmental and Public Authorities. We disclose your personal information as necessary pursuant to a court order or subpoena or to cooperate with a government agency or investigatory body request.
Other Parties. We disclose your personal information to other parties at your direction or with your consent. If you are the winner of a sweepstakes or other contest, we may also disclose your personal information to anyone who requests a winner’s list. Finally, we disclose your personal information to other parties as we believe necessary or appropriate either to: (i) comply with applicable law; (ii) protect our operations and those of any of our affiliates; (iii) investigate and prevent against fraud; (iv) protect our rights, privacy, safety, or property and/or those of others; or (v) allow us to pursue available remedies or limit damages that we may sustain.

If you have consented for us to call or text you, we do not sell or share your phone number or your consent to receive calls or texts with other parties to use for their own telemarketing purposes. We may disclose your personal information for other reasons that we will describe at the time of information collection or prior to disclosing your information.

Please note that we may de-identify or aggregate personal information so that it will no longer be considered “personal information” and disclose such information to other parties for purposes consistent with those described in this Notice.

CHILDREN UNDER 13

The Platform is intended for adults. We do not knowingly collect or solicit any information from anyone under the age of 13 through the Platform. In the event that we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we might have collected personal information from a child under the age of 13, please contact us at hotline@dermalogica.com.my.

TRACKING TECHNOLOGIES, INTEREST-BASED ADVERTISING, AND ANALYTICS

Cookies & Other Tracking Technologies:

We automatically collect certain types of usage and device information when you visit and interact with the Platform, read emails sent by us or on our behalf, or otherwise engage with our content (including our advertisements).

We (and our partners) typically use cookies (i.e., small text files sent from a website and stored on your device), pixel tags (or web beacons), and other similar tracking technologies to collect this information. These tracking technologies may collect information about your browser, device, and browsing activity, such as your IP address, browser type, device type, unique IDs assigned to your device, the date and time of your visit to the Platform, the site from which you came and the site that you visit after leaving the Platform, and information about the way you engage with the Platform and our content (e.g., the pages on the Platform that you visit, how frequently you access the Platform, whether you open emails or click the links contained in emails sent by us or on our behalf, whether you access the Platform from multiple devices, the products you view and click on, and similar actions you take on the Platform).

We (and our partners) use information collected through cookies and other similar tracking technologies for various purposes, including to:
- remember that you are logged into the Platform and enable certain functionality;
provide you with personalized content and information, including targeted content and advertising;
- recognize you across multiple devices;
monitor aggregate usage metrics relating to the Platform, such as total number of visitors, the dates/times visitors accessed the Platform, the pages visitors viewed, and demographic patterns of our visitors); and
- otherwise enhance the Platform and your user experience.
Your browser may give you the ability to control cookies or other tracking technologies or to reject cookies.
Because the options you select relating to cookies and other tracking technologies are browser and device specific, you must exercise your choices on each browser and device you use.
For more information about cookies, including how they work and how to manage them, please visit

Interest-Based Advertising:

We engage in interest-based advertising to deliver online, relevant advertising to you. We also permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of the Platform over time so that they may display advertisements tailored to you both on the Platform and on third-party online services and across the devices you may use.

Typically, though not always, the information used for interest-based advertising is collected through cookies or other similar tracking technologies. We may also provide certain identifiers (such as an email address or user ID) or hashed data to our third-party advertising partners to help identify you across devices or serve you relevant advertisements on social media platforms you may use. In addition to serving interest-based advertisements, our third-party partners may use personal information to deliver certain advertising-related services, such as reporting, attribution, analytics, and market research.

Some web browsers, websites/platforms, and mobile devices allow you to exercise certain choices with respect to interest-based advertising, as described below.

You will need to opt out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work and you will have to opt out again. Even if you choose to opt out of receiving interest-based advertising, you may still receive advertising, but the advertisements may be less relevant.

Some of our partners may provide you with additional choices with respect to interest-based advertising. For example, certain social media platforms allow you to control your advertising preferences directly through their services. Please review the privacy notices of the third-party services you use for more information.

Google Analytics and Advertising:

We use Google Analytics to better understand how users interact with the Platform. We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick or Google Dynamic Remarketing advertising cookie) together to inform, optimize, and display advertisements based on your past visits to the Platform. You may control your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at: https://google.com/ads/preferences or by visiting the NAI opt-out tool linked to above.

Our Do Not Track Policy:

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block or reject cookies, not all of the tracking described here will stop.
Options you select are browser and device specific.

SECURITY

The Internet is not 100% secure. Like all businesses, we cannot guarantee the security of the personal information you provide to us via the Platform. We have, however, taken certain steps designed to reduce the risk that the personal information you provide us will be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction. We encourage you to use caution when using the Internet. A user id and a password are needed to access certain areas of the Platform. It is your responsibility to protect your username and password.

SKIN ANALYSIS PRIVACY STATEMENT

We pride ourselves in helping our customers find the right solutions for their skin. In furtherance of this goal, we offer our customers a free skin analysis designed to provide a personal skin assessment to help each customer discover products that target their most prominent skin concerns.

To use this free skin analysis, we ask customers to provide us with a real-time selfie image of their face. We use a combination of machine learning tools and statistical algorithms to perform facial analysis to generate a detailed report of the customer’s facial geometry and skin-related characteristics. In connection with this facial analysis, we disclose customer information, including the customer’s selfie image, to our trusted third-party service providers who process this data strictly in accordance with our contractual agreements.

We analyze these detailed facial reports to provide each customer a customized product recommendation and skincare regimen designed to target their most prominent skin concerns. We also use and process the information to further develop future product and skincare recommendations as well as to improve the face and skin mapping tools, technologies and services. For clarity, we do not use this face-related data for purposes of recognizing or identifying an individual customer.

We automatically delete and permanently destroy the facial geometry data we receive from our third-party service providers and any other information used to represent a customer’s detailed facial geometry promptly after it is used for the purposes of providing that customer their personalized skincare recommendations, generally within a short period of time after it is collected. However, we continue to retain the customer’s selfie image and the results of each customer’s personal skin assessment for up to three years from the date of collection for purposes of quality control and the development and improvement of our Skin Analysis and product recommendations.

Because we do not retain the facial geometry data after it is used for the purposes of providing each customer with their personalized skincare recommendations, we will repeat the facial analysis described above each time a customer requests to view their previously provided skincare recommendations.

LINKS TO THIRD-PARTY SERVICES

Our Platform may contain links to other third-party sites, plug-ins, applications or other online services. If you click on a link to a third-party site or other online service, you will be taken to a site or other online service we do not control and that is not governed by this Notice. We are not responsible for the privacy practices used by third-party sites and other online services. We suggest that you read the privacy policies of those sites and other online services carefully.

REVISIONS TO THIS PRIVACY NOTICE

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this policy at any time. When we do, we will post the change(s) on our Services. Your continued use of our products and Services following the posting of changes to these terms means you accept these changes. If we change this policy in a material or substantive way, we will provide appropriate notice to you.

HOW TO CONTACT US

If you have any questions, comments or concerns with respect to our privacy practices or this Policy, or wish to update your information, please feel free to contact us at hotline@dermalogica.com.my or by telephone at +603 7809 6623 (Monday to Friday, 8:30 AM – 4:30 PM). You may also write to us at the following address:

Dermalogica
Attn: Privacy Policy
Lot 11, Jalan Astaka U8/88, Bukit Jelutong,
Seksyen U8 40150 Shah Alam,
Selangor Darul Ehsan,
Malaysia

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privacy notice